Shipping and Returns
At the www.mrgeometrikz.net website store, every order is handled with the utmost care — because we know how much each piece means to us. Below you will find all the information about shipping, deadlines, costs and what to do if there is a problem.
Shipping
Delivery Methods and Times
All orders are shipped through trusted national and international logistics partners.
Delivery times vary depending on the destination and can take up to 30 business days after confirmation of purchase.
We will do our best to process all orders from Monday to Friday, excluding holidays.
Orders received on weekends and holidays will be processed on the following business days.
Orders are processed from Lisbon, Portugal.
Shipping Costs
Free worldwide shipping.
Order Tracking
As soon as your order is shipped, you will receive an email with the tracking number so you can track its journey to you.
Protection and Security
The pieces are packaged with reinforced protective materials to ensure that they reach you in perfect condition.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of receipt, sending photos of the packaging and the item. We will assess the situation and resolve the issue as fairly as possible.
Returns
General Policy
Since these are unique or custom-made works of art, we do not accept returns, except in cases of:
Damage during shipping (proven);
Incorrect item shipping;
Each situation will be assessed individually with great care and respect for you and your purchase.
Complaint Deadline
You have up to 14 days after receiving your order to notify us of any issues.
Conditions for Accepting Returns (if applicable)
If, in an exceptional situation, a return is authorized, the item must be sent back:
In its original packaging;
Without signs of use or damage caused by the customer.
Refunds
Where applicable, the refund will be processed within 7 business days after receiving the returned item.
Contact Us
If you have any questions or need help with any shipping or return related queries, we are here for you: